Terms of Use

1. Who we are and what these Terms cover

Relay Digital LLC, a Utah limited liability company doing business as Relay ("Relay," "we," "us"), operates the Relay marketing website associated with relay-sites.com and its Relay-operated preview pages (the "Site"). These Terms of Use govern your use of the public Site. By using it, you agree to these Terms to the extent permitted by applicable law. If you do not agree, do not use the Site.

Purchased services are governed by your applicable signed Client Service Agreement, order, and addenda. Those documents control any conflict concerning purchased services, including scope, fees, cancellation, ownership, warranties, liability, and dispute resolution. These Terms do not amend an existing service agreement. Our Privacy Policy describes information handling.

2. Eligibility and business authority

The Site is intended for adults evaluating business services. You must be at least 18 and legally able to enter an agreement to purchase services. If you act for a business, you represent that you have authority to provide its information and enter any agreement you accept for it. Simply browsing or sending an inquiry does not purchase a subscription.

3. Permitted use and prohibited conduct

You may browse the Site and use its inquiry tools for lawful business evaluation and communication. Keep submitted information accurate and provide only information you are authorized to share.

• Do not submit spam, malicious code, fraudulent requests, unlawful content, or information that infringes another person’s rights.
• Do not attempt unauthorized access, bypass security or bot protections, interfere with availability, or impose an unreasonable load.
• Do not impersonate another person or misrepresent your relationship with Relay.
• Do not copy, harvest, scrape, republish, resell, or commercially exploit Site content or data without permission, except as permitted by law. Ordinary search-engine indexing consistent with our published crawler instructions is permitted.
• Do not reverse engineer protected software or use the Site to circumvent access restrictions, except where a restriction is prohibited by law.

We may restrict access reasonably necessary to address misuse, protect the Site, or comply with law. This does not alter termination procedures under a signed service agreement.

4. Site content and intellectual property

Relay or its licensors own the Site’s branding, copy, graphics, designs, example websites, templates, and software, subject to third-party rights. Permission to view the Site does not transfer ownership or grant a license to use our trademarks, reproduce an example as your own website, or distribute our code or designs.

You retain rights in material you submit and authorize us to use it to evaluate and respond to your request. Client deliverable rights are established separately: transferable website-specific deliverables, Relay’s reusable templates, components, frameworks, tools, systems, workflows, design systems, libraries and know-how, and third-party licensed materials are treated under the signed Client Service Agreement. These Terms do not expand or reduce those rights.

5. Examples and website information

Design concepts, fictional businesses, sample copy, and the interactive update conversation demonstrate possible designs and workflows. They are not real client results, a live support channel, or a promise of identical features, turnaround, or outcomes. Demo changes do not submit a real service request.

We seek to keep Site information accurate but it may contain errors, omissions, or outdated details. We may correct prices and information and change or discontinue Site features. A correction does not retroactively change a signed agreement. Marketing descriptions alone do not establish an accepted project scope or service commitment.

6. Pricing, inquiries, and purchased services

The current standard offer is $299 per month or $2,990 paid upfront for the initial year, with no separate build or setup fee. The first payment is due at signup. The monthly plan has a 12-month initial service commitment; the annual payment covers that initial term. The initial 12-month monthly-billing total is $3,588. Annual prepayment saves $598 compared with those twelve monthly payments.

The standard service is a focused business website of up to eight standard pages unless otherwise agreed, with hosting, routine technical maintenance, and unlimited qualifying normal updates, generally handled one request at a time. Scope, exclusions, additional charges, timing, renewal, cancellation, early termination, refunds, and handoff are governed by the applicable Client Service Agreement and agreed order information—not this summary.

After the initial term, the service continues month-to-month unless canceled under the agreement. An inquiry is free and does not start billing. Review and accept the applicable service documents before signup. No checkout wording or public-site statement overrides a signed agreement unless an authorized amendment is agreed as that agreement requires.

7. Third-party links and payment services

Links and integrations may connect you to services operated by others. Their terms and privacy practices govern their services, and a link does not imply endorsement. We do not control their content, security, or availability.

This public Site currently has no embedded payment checkout. If Relay directs you to a payment processor such as Stripe to pay for an agreed service, the processor handles payment information under its terms and privacy notice. Do not send card numbers or banking credentials through the inquiry form.

8. No outcome or compliance guarantees

Website design and foundational SEO do not guarantee leads, appointments, rankings, traffic, sales, revenue, or other business results. Educational content is general information, not legal, tax, accessibility, privacy, or regulatory advice. Nothing on this Site promises regulatory compliance, uninterrupted uptime, or absolute security.

9. Site availability and warranties

To the extent permitted by law, the public Site and its general information are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and noninfringement. We do not warrant that the Site is always available, error-free, current, or free from harmful components. Maintenance, network failures, or third-party events may interrupt access.

These disclaimers concern the public Site. Service-specific warranties and remedies remain governed by the signed service agreement. Nothing excludes a warranty or right that applicable law does not allow us to exclude.

10. Limits of liability

To the maximum extent permitted by law, Relay and its personnel will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, goodwill, or data arising from use of or inability to use the public Site, even if advised of their possibility.

This provision does not limit liability that cannot lawfully be limited, including liability for fraud or willful misconduct where applicable law prohibits such a limitation. It does not replace the allocation of liability or remedies in a signed Client Service Agreement. No public-site limitation waives mandatory consumer or privacy rights.

11. Responsibility for misuse

To the extent permitted by law, you agree to indemnify Relay against third-party claims and reasonable costs, including reasonable attorney fees, resulting from your unlawful use of the Site, material violation of these Terms, or submission of material that violates another person’s rights. This does not apply to the extent a claim results from Relay’s own misconduct or breach. Relay will provide reasonable notice and an opportunity to participate in the defense; no settlement may impose an admission or nonmonetary obligation on you without your consent. Client-service indemnities remain governed by the signed agreement.

12. Governing law and disputes

Utah law governs these Terms, without regard to conflict-of-law principles and subject to mandatory applicable protections. Disputes solely about use of this public Site may be brought in Utah state courts or federal courts located in Utah that have jurisdiction; the parties consent to personal jurisdiction there to the extent permitted by law.

For disputes concerning purchased services, the governing-law, venue, and dispute-resolution provisions in the applicable signed Client Service Agreement control. These public Terms introduce no mandatory arbitration, class-action waiver, or change to those agreed procedures.

13. Changes and general provisions

We may update these Terms by posting a revised version and changing the date above. Changes apply prospectively; continued use after their effective date constitutes acceptance to the extent permitted by law. Where required, we will provide additional notice or obtain consent. Revisions do not amend existing signed service agreements.

If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. A failure to enforce a provision is not a waiver. These Terms comprise the agreement concerning use of the public Site only; they do not supersede separate signed service documents.

14. Contact Relay

Questions about these Terms can be directed to Relay Digital LLC through our contact page. Existing clients may also use their established Relay contact or the notice channel in their signed agreement. If the inquiry form reports that it is unavailable, it cannot accept a message; no message has been sent. Formal service notices must follow the signed agreement’s notice requirements.