Effective date: September 29, 2026
Last updated: October 28, 2026 · Draft for owner review
1. Scope and responsibility
Relay Digital LLC, a Utah limited liability company doing business as Relay, provides managed websites to small businesses. This Policy describes personal information handled through our Relay-operated marketing website associated with relay-sites.com, its preview pages, and related inquiry, onboarding, billing, and support activities.
Client websites may have their own privacy notices. When we handle information for a client under its instructions, the applicable service agreement and that client’s notice govern that activity. This Policy does not promise that a client’s website complies with any particular law.
2. Information you provide
Our demo request form requires your full name, business name, email address, and phone number. Current website information is optional. The contact page also lets you choose a general inquiry, privacy request, or support inquiry and enter a message. It records your acknowledgment that we may use those details to respond. When the form is configured and submitted successfully, the record also includes a submission identifier, time, source page, and delivery status.
In business communications, you may also provide a phone number, quote or demo request, onboarding information, business details and content, account or billing contact information, support messages, and other information you choose to share. We use the phone number to call about your demo and arrange a convenient time. Please do not submit payment credentials, passwords, health information, government identification numbers, or other sensitive information through it.
3. Technical information and current site tools
Requests to the website and its service providers may expose IP address, browser and device information, operating system, referring URL, requested pages, timestamps, and security or usage events needed to deliver and protect the service. Hosting providers may keep operational logs. The lead integration can also receive available advertising click identifiers (gclid, gbraid, wbraid), UTM campaign parameters, the first visited page in the tab, the submission page, and the referring website origin. It does not add your IP address to the saved lead fields.
- Hosting and storage: the current preview is delivered through OpenAI Sites infrastructure, with Cloudflare-compatible hosting and R2 storage for configured inquiry capture. Preview access may be subject to the hosting platform’s own sign-in and privacy practices.
- Google Fonts: styles request fonts from Google’s font services. Those network requests disclose connection information such as IP address and browser request headers to Google.
- Cloudflare Turnstile: when the contact form is enabled, this spam-protection service evaluates browser/device and interaction signals. Our server verifies its token before accepting a new inquiry. See Cloudflare’s Turnstile Privacy Addendum.
- Demonstrations: embedded example websites are hosted on the same site. The update conversation is a simulation; selecting a request does not send it to a support agent or create a client update ticket.
On relay-sites.com, Google Tag Manager loads the tags configured by Relay, including Google Analytics 4 when enabled in the container, to understand page visits and selected actions such as pricing, website-example and contact interactions. Relay’s custom analytics events exclude the information you type into inquiry forms. Google may process device, browser, page and cookie information under its Privacy Policy. The preview and fictional demo pages do not load this container. The tags enabled inside Google Tag Manager are configured separately; the current container configuration must be reviewed before production release.
4. Payment information
The current public Site contains no payment form or connected checkout link. When you purchase services through a separately provided payment flow, a third-party processor such as Stripe may collect and process card or bank information. Where that processor handles payment credentials, Relay generally receives transaction, payment-status, and billing information rather than storing full card credentials itself. The processor’s notice applies to its processing; see Stripe’s Privacy Policy if Stripe is used. Do not submit payment credentials through the contact form.
5. How information is used
Depending on your interaction with Relay, we use information to:
- Respond to inquiries, call to schedule requested demonstrations, and evaluate website needs.
- Establish and manage customer relationships, onboard businesses, provide agreed services, and answer support requests.
- Administer billing, payments, records, and business operations.
- Understand technical issues and improve the website and services, including reviewing available operational information.
- Prevent spam, fraud, misuse, and unauthorized access.
- Meet legal obligations, resolve disputes, and protect rights and security.
- Communicate about requested services and, where permitted, provide marketing subject to applicable opt-out rights.
Submitting an inquiry does not itself enroll you in a marketing newsletter or purchase a service. There is currently no marketing-subscription form. Production analytics, when enabled through Google Tag Manager, helps us understand website use.
7. How inquiries are stored and routed
The form is designed to verify a Turnstile token, save the submitted fields and acknowledgment in R2 storage, and send the inquiry through an authenticated webhook to Relay’s configured communication or sales workflow. Submission identifiers help prevent duplicate records. Delivery failures can leave a saved record pending for retry. The webhook does not receive the CAPTCHA token or hidden spam-check field.
The form is available only when the required delivery and spam-protection settings are connected. If it displays an unavailable message, it cannot accept an inquiry. An unavailable form does not save or send an inquiry. Once enabled, a success confirmation means the inquiry was captured; it does not guarantee that an email has already arrived. The selected downstream delivery provider will be reflected in this Policy when connected.
9. Retention and security
Retention depends on the purpose of the information, customer relationship, service needs, legal and accounting requirements, security needs, and dispute obligations. The current inquiry storage has no automatic expiration or self-service deletion function; saved records remain until removed through an administrative process. No fixed deletion deadline is promised by this Site.
The implemented form uses server-side validation, server-held secrets, spam verification, and authenticated delivery. These measures reduce particular risks but cannot guarantee absolute security. No internet transmission or storage system is completely secure. Do not send sensitive information that is unnecessary for your request.
10. Privacy choices and applicable state rights
Depending on where you live, the information involved, and whether a law applies to Relay and the processing, you may have rights to access or obtain a copy of personal information, correct inaccuracies, request deletion, or opt out of specified uses. California and other state laws may also provide rights concerning sale, sharing, targeted advertising, certain profiling or sensitive-information uses, authorized agents, nondiscrimination, and an appeal of a denied request where applicable. These rights have conditions and exceptions; this Policy does not assert that every statute applies to every visitor or business interaction.
You may ask about your information using the contact methods below. Identify the request and the email used in your interaction; do not send a password or identification document unless a secure method is arranged. We may need information reasonably necessary to verify identity or an agent’s authority. Legal, security, and recordkeeping requirements can limit deletion. Responses and any available appeal process are subject to the applicable law. No automated rights-request portal is currently implemented.
If you receive marketing email, use its unsubscribe instruction or reply requesting that marketing stop. Necessary service, billing, or legal communications may continue. An inquiry acknowledgment is not consent to unrelated promotional text messages.
11. Children and international visitors
Relay is a U.S.-based business service and the Site is not intended for children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has provided information, contact us so the issue can be reviewed and appropriate action taken.
Information may be processed in the United States and other locations where our providers operate. Laws and protections may differ from those where you live. We do not promise U.S.-only storage or processing.
12. Third-party services and policy changes
External websites and separately operated services have their own privacy practices. Review their notices before providing information. We are not responsible for how an independent third party handles information you provide directly to it.
We may revise this Policy to reflect changes in practices, services, or law. The updated date identifies the current version. Where legally required, material changes will receive additional notice or consent; posting a revision alone is not consent to a new use that requires it.
13. Contact and privacy requests
Relay Digital LLC, doing business as Relay, is responsible for this Policy. Our contact page is the website inquiry channel when available. Existing clients may also contact their established Relay representative or use the notice channel in their signed agreement.
The inquiry channel cannot receive requests while it shows an unavailable message. A dedicated public privacy email and mailing contact have not yet been published. Do not treat a disabled form or an unsent message as a received privacy request.